FAQ

Head over to the Request an Account menu, then complete the registration form indicating your practice address. Please note that our Clinical Research Dental sells dental products and ships them exclusively to registered dental professionals located in Canada, Bermuda, and Caribbean countries.  If you already have a Customer Number with us, add it to the form. Otherwise, leave that field blank. If you are an existing CRD customer, your orders will be shipped to a default address we have on file.

If you want to change your default shipping address, please contact us by phone, email, or live chat.

All orders placed by noon ET will be shipped the same day (some exemptions may apply). Subsequent orders will be shipped the following day. All parcels are shipped via courier. Typically, most orders are delivered within 3-5 days. Product delivery charges vary by region. Read more in our Shipping Policy.

Product returns will be authorized only if the following conditions are met:

• - The product is returned within 30 days of our invoice date.
• - The product is unopened, unused, and in the original packaging.
• - The product is damaged or defective (as determined by our account representative).

If the product(s) meets the above guidelines, please call a customer service representative at 1-800-265-3444, extension #1, for authorization and return instructions. Please have the following information available:

• - Your customer number and phone number.
• - Original invoice number of product(s) returning.
• - Description of product(s) returning and reason for return.

Read more in our Refund Policy.

A Special Order product is a product that is not stocked in our warehouse and is only requested when an order is placed for said product.

The Special Order products are ineligible to be returned.

CRD's website pre-authorizes credit cards when an order is placed. Once an order is shipped, we capture payments for the products shipped.

Currently, we do not provide invoices or NET30 for online shopping.

To see your past online orders and their status, login, then click "My orders" on the top right corner.

For any accounting documentation, please get in touch with our Accounting Department at 1-800-265-3444, ext. 275.

Please note, that we are currently developing functionality allowing you to download invoices from your account online.

For security reasons, we ask you to personally contact our Customer Service at 1-800-265-3444 if you want to update an email associated with your account.

To change your password, please log into your account first, then head over to My Orders and click on the “Change my Password” button on the left side panel of your account page. Note, that sometimes passwords saved in your browser settings may prevent you from logging in with your new password.

If you can’t log in after you change your password, please go to your browser settings (usually, three dots in the top right corner of your browser window -> Settings), and clear cache and cookies (inside the Privacy and Security menu).

To see the pricing, you have to be logged in. If you don’t have an account with us, please click on Request an Account and complete the registration form. Please note that our Clinical Research Dental sells dental products and ships them exclusively to registered dental professionals located in Canada, Bermuda, and Caribbean countries.